CALL CENTER PERFORMANCE METRICS

Measuring success with bottom line dollars and adjusting
program software to better profile sales personnel
that will succeed in your call center.


Anyone who has been in the call center industry for
any length of time knows that you can take a salesrep
who is selling Credit Repair to the tune of $2000
a week put them in a room selling Mini-Vacs and see
them sell next to nothing. Every product, every
company environment allows for the
success of the often unexpected and
the failure of the seemingly brightest
prospects. Call Center Solutions will show you
how to build on pre-employment test results
to create an ever improving profile
of your ideal employee. Scoring
adjustments are made based on the
success of those hired, continually
lowering the cost of hiring and
training, while at the same time
increasing sales productivity.